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Catering Machines
Catering Machines
As Indutech, the protection of your personal data and ensuring your privacy are among our core values. Our company, which offers innovative solutions in the industrial kitchen sector and produces automated food machines with a hygiene- and health-focused approach, adopts these values not only in its products and services but also in its data processing practices. In accordance with the Personal Data Protection Law No. 6698 (PDPL), as the "Data Controller," we are committed to transparently sharing with you, our valued users, customers, and business partners, how we process your personal data, the purposes for which it is used, with whom it is shared, and the rights you have in this process.
This clarification text has been prepared for our website visitors, customers benefiting from our products and services, business partners, and all individuals who interact with us in any way. Our goal is to help you understand the processes involved in the processing of your personal data and to enable you to effectively exercise your rights under the PDPL.
Indutech has made it its mission to provide solutions that make a difference in the industrial kitchen sector regarding labor, inefficiency, high costs, and hygiene. Accordingly, your personal data is processed for the following purposes:
Product and Service Provision: Your personal data may be processed to facilitate the promotion, sale, delivery, and after-sales support services of our automated food machines. For example, your contact information and delivery address are used within this scope during the order process.
Customer Relationship Management: Your data is processed to respond to your requests, resolve your complaints, and enhance customer satisfaction. In this process, information such as your name, surname, phone number, or email address may be used to ensure faster and more effective communication with you.
Website Usage Experience: When you visit our website, data may be collected through cookies and similar technologies to improve your user experience and analyze our site’s performance. This helps us understand which pages attract more interest and optimize our services accordingly.
Marketing and Communication: With your consent, your contact information may be used to share updates about our products, campaigns, or industry developments.
Legal Obligations: Your personal data may be processed to comply with tax legislation, consumer rights, and other legal regulations. This includes situations requiring sharing with official institutions.
R&D and Innovation: To support our innovative spirit, aggregated data analysis may be conducted to understand the needs of the kitchen industry and improve our products. In this process, your personal data is anonymized and used solely for statistical purposes.
As Indutech, we process only the data necessary to carry out our activities and provide you with the best service. The personal data processed may vary depending on your relationship and interaction with us. The data that may be processed includes:
Identity Information: Basic identity details such as your name and surname.
Contact Information: Data enabling us to communicate with you, such as your phone number, email address, and delivery address.
Financial Information: Information required during payment processes, such as bank or credit card details (however, this data is not stored directly in our systems and is processed by payment infrastructure providers).
Usage Data: Data collected when you visit our website, such as your IP address, browser information, pages visited, and other data gathered through cookies.
Customer Transaction Information: Your orders, requests, complaints, or other information you share with us.
This data is collected solely based on our interactions with you and within the framework of your explicit consent or legal requirements.
Your personal data may be collected through various methods and channels:
Via Our Website: Information you provide when filling out forms, registering, or contacting us.
Email and Phone: Data you share when you contact us directly.
Physical Environments: Information you provide to us during fairs, events, or visits to our workplace.
Cookies and Technological Tools: Data automatically collected during your browsing activities on our website.
Indutech shares your personal data with third parties only when necessary and in compliance with the PDPL. Such sharing may occur in the following cases:
Business Partners and Suppliers: Your data may be shared with our business partners (e.g., courier companies) for product delivery, technical support, or service provision.
Service Providers: We may collaborate with third-party companies for technical services such as website hosting or payment processing.
Legal Authorities: Your data may be shared with authorized public institutions in accordance with court decisions, official requests, or legal obligations.
Anonymized Data: Anonymized data that cannot be linked to your identity may be shared for research and development purposes.
During these sharing processes, all necessary measures are taken to ensure the security of your data, and we expect the same level of care from our business partners.
Indutech maintains its hygiene- and health-focused approach in its data security processes as well. We take technical and administrative measures to protect your personal data from unauthorized access, loss, alteration, or misuse. These include:
Your data is stored in encrypted systems,
Access permissions are restricted and available only to necessary personnel,
Our systems are protected with firewalls and other technological tools,
We have emergency plans in place for rapid response in case of a data breach.
Your personal data is retained for the duration required by the purposes for which it is processed. These periods are determined based on legal retention periods (e.g., the 10-year period under tax legislation) or the needs of our business processes. Once the retention period ends, your data is deleted, destroyed, or anonymized in accordance with the PDPL.
Pursuant to Article 11 of the PDPL, you have the following rights regarding your personal data:
To learn whether your personal data is being processed,
To request information if it has been processed,
To learn the purpose of processing your data and whether it is used in accordance with that purpose,
To know the third parties with whom your data is shared domestically or internationally,
To request the correction of incomplete or inaccurate data,
To request the deletion or destruction of your data,
To object to any adverse outcome resulting from the analysis of your processed data solely through automated systems,
To demand compensation for damages if your data is processed unlawfully.
To exercise these rights, you can contact us via info@indutech.com.tr or in writing at [your physical address]. Your requests will be responded to within the timeframes specified in the PDPL (no later than 30 days).
You can reach out to us for any questions, requests, or complaints regarding your personal data. As Indutech, we operate with the principles of transparency and trust, aiming to provide you with the best service. Our contact details are as follows:
Email: info@indutech.com.tr
Phone: [Your phone number]
Address: Orhan Gazi Mah. 2. Yol Sk. Isıso San. Sit. B Blok No:6 Esenyurt / İSTANBUL
While pioneering hygiene, efficiency, and innovation in the industrial kitchen sector, Indutech demonstrates the same sensitivity in protecting your personal data. Our mission is to add value not only to our products but also to the relationships we build with you. This clarification text is a testament to our commitment to compliance with the PDPL. If you wish to learn more about our personal data processing practices, feel free to contact us anytime.
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