Personal Data Protection Law (KVKK) Clarification Text

This Clarification Text has been prepared in accordance with the Personal Data Protection Law No. 6698 (“KVKK”) in order to inform you about the procedures and principles regarding the processing of your personal data by Truva Asansör, acting as the data controller.

1. Data Controller

In accordance with KVKK, your personal data is processed by the data controller whose information is provided below:

Company Name: Truva Asansör
Address: Cumhuriyet Mahallesi, Sakıp Sabancı Caddesi No:59 Bahçelievler / ISTANBUL
Phone: 0 212 462 40 71
E-Mail: info@truvaasansor.com.tr

2. Processed Personal Data

If you visit our website or contact us, the following personal data may be processed:

Name and Surname
Phone Number
Email Address
IP Address and website usage information
Contact form contents

3. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

Responding to your requests and messages
Carrying out service processes
Managing customer relations processes
Fulfilling legal obligations
Ensuring website security

4. Method and Legal Basis for Collecting Personal Data

Your personal data is collected through website contact forms, email, telephone, and cookies by automated or non-automated means and processed based on the legal grounds specified in Articles 5 and 6 of the KVKK.

5. Transfer of Personal Data

Your personal data may be shared only with authorized public institutions and organizations where required by legal obligations. Apart from this, your data will not be shared with third parties without your explicit consent.

6. Your Rights Under KVKK

Pursuant to Article 11 of the KVKK, you have the following rights:

To learn whether your personal data is processed
To request information if your personal data has been processed
To learn the purpose of processing and whether it is used in accordance with its purpose
To request the correction of incomplete or inaccurate data
To request the deletion or destruction of personal data
To request compensation for damages in case of unlawful processing of personal data

7. Contact

You may submit your requests within the scope of KVKK via the contact information below:

E-Mail: info@truvaasansor.com.tr
Phone: 0 212 462 40 71
Address: Cumhuriyet Mahallesi, Sakıp Sabancı Caddesi No:59 Bahçelievler / ISTANBUL

MODERN AND CONTEMPORARY ELEVATOR SYSTEMS

We enhance the value and prestige of your buildings with our premium elevator solutions. Combining contemporary design with a strong engineering infrastructure, we offer innovative technologies, customizable solutions, and superior quality in every project. In this way, we provide safety, comfort, and aesthetics simultaneously in your buildings.

Mission

With high-quality elevator installations and a consistently rising growth graph, Truva Elevator Inc. holds a significant position in the sector. Founded in the early 2000s in Istanbul Bahçelievler by Oğuz Şaban Özkan, our company moved to a 1000-square-meter facility in 2010, reflecting every detail of professional institutionalization. Today, we continue our journey with more strength and determination, merging the experience of the past with faith in the future. Utilizing advanced technology, we provide installation, revision, and maintenance services, prioritizing the fastest and highest quality service for our valued clients.

Our customers are our benefactors. Creating value for them and responding to their expectations with quality and stability is our primary goal. We believe that the quality of our products and services begins with the quality of our employees. By attracting the best talent and fostering an environment of cooperation and productivity, we ensure the longevity of our firm. Operating under European standards, we have strengthened our reliability with all necessary industry quality certificates.

On the path to the future, we have succeeded in becoming a brand by staying loyal to national values. We believe the key to success is disciplined and planned work. One of our goals is to expand globally; with our entrepreneurial spirit and vision, we possess the power to be a major player in the world market. We know that every job we leave behind is a mirror, and every customer is a reference.

Vision

Our customer is our benefactor.

Create value for our customers is our top priority to respond to the expectations of quality and stability. Go with our products and after-sales is our duty to stand by our customers.

Specialized and experienced teams in our company offers products and services in accordance with European standards, with one hundred percent customer satisfaction in the industry, with which it has provided an effective structuring running. Our company consolidate all quality documents by the sector in which the quality and reliability; respectable, stable, powerful, and reliable institution. The most basic duty to comply with superior business ethics and honesty are our principles. Fair in all our relationships, in order to ensure mutual benefit, to act in good faith and understanding, our policy is always to obey the law and ethics.

In the past the power and importance of getting support and awareness on the road to the future has succeeded in making the brand name of adhering to the national values. Believes that the key to success disciplined and planned work. One of our goals is to open to the world, owned by entrepreneurial spirit, vision and courage in the elevator industry has claimed to be the owner to power and stability in the world market.

We know that technically Troy Elevator; all the way to our future work we have left behind a mirror is a reference to every client.

We get our confidence wish to add value to Turkey's economy ...

About Us

Truva Asansör A.Ş., a company with a significant presence in the elevator industry thanks to its high-quality, trouble-free elevator installations, consistently rising growth trajectory, and increasing purchasing power, was founded in the early 2000s in Bahçelievler, Istanbul, by Oğuz Şaban Özkan. In 2010, it moved to a 1000 square meter indoor facility, reflecting all the necessary details of corporate governance in its new premises. It continues to serve its valued customers from this new location.

Truva Asansör A.Ş. continues its journey today stronger and more determined, where the experience of the past meets the belief in the future. With the experience and knowledge gained from many years in the elevator sector, it provides installation, revision, design, and maintenance services for all types of elevators using the most advanced technology. It prioritizes providing its customers with the highest quality and fastest service.

To provide the best service to our customers, every employee is meticulously trained technically. The quality of our products and services begins with the quality of our employees. Attracting the best personnel and skilled workforce to our company, maximizing the benefits of our people's talents, strengths, and creativity; increasing their productivity, providing opportunities for their development, and creating a work environment where cooperation and solidarity flourish is the path we have chosen to ensure the longevity of our company.

To ensure your security on our website, we use special security cookies to protect against attacks known as Cross-Site Request Forgery (CSRF). These cookies help ensure that the actions you perform on our website are secure and maintain their integrity.

We use session cookies to ensure that our website functions correctly and securely. These cookies are temporarily placed on your device during your visit and are automatically deleted when you close your browser.

What Are Session Cookies?

Session cookies are temporary cookies created when you visit our website and deleted when your browser is closed. These cookies are used to manage the user session, ensure user authentication, and optimize user experience.

What Data Is Collected?

Session cookies temporarily store specific information to manage users’ sessions on our website. This information may include:

Session ID
User’s preferred language or other user preferences
Information about whether the user is logged in

This data is not used to personally identify the user and is deleted when the session ends (when your browser is closed).

Purpose of Session Cookies

Session cookies are essential to maintain the functionality of our website and securely manage user sessions. Without these cookies, processes like logging in or filling out forms may not work properly.

Managing Session Cookies

Since session cookies are necessary for the operation of our website, disabling them may cause some parts of the site not to function properly. Therefore, session cookies should always remain active to preserve the user experience.

We use the Google Analytics service to better understand how you use our website and to improve your experience. This service allows us to track user behavior through the Gtag (Global Site Tag) code integrated into our website.

What is Gtag?

Gtag is a JavaScript tag provided by Google and used to collect data for services like Google Analytics and Google Ads. This tag collects anonymous information about how users interact with our website, such as how they found it, which pages they visited, and how long they stayed.

Which Cookies Are Used?

Gtag codes use cookies to identify users and track user behavior. These cookies collect anonymous information and are categorized as follows:

_ga: Used to uniquely identify the user. Typically stored for 2 years.
_gid: Identifies the user uniquely but is stored for a shorter period (24 hours) than _ga.
_gat: Used by Google Analytics to limit request rate. Typically stored for 1 minute.

Purpose of Cookies

These cookies help us monitor our website's performance and improve user experience. The collected data is completely anonymous and used to enhance the content and functionality of our website.

User Control

Accepting or rejecting Gtag cookies is entirely under user control. When you visit our website for the first time, a notification will appear allowing you to set your cookie preferences. If you accept, Gtag cookies will be placed in your browser. If you decline, these cookies will not be used and Google Analytics will be disabled.

Managing Cookies

Users can manage or delete these cookies via browser settings. However, disabling cookies may cause some parts of the website not to function properly.

We use the Facebook Pixel service to measure the effectiveness of advertising and marketing activities offered through our website and to personalize the user experience. This service is an analytics tool provided by Facebook and helps us understand user behavior.

What is Facebook Pixel?

Facebook Pixel is a piece of code that tracks interactions occurring on your website and sends this data to Facebook. This allows us to analyze which pages our visitors browse, which products or content they are interested in, and potential conversion steps (such as filling out a form or making a purchase).

Which Cookies Are Used?

Facebook Pixel places one or more cookies to track user interactions. These cookies enable personalized ads to be displayed and measure the success of advertising campaigns. Some of the cookies used are:

_fbp: Used by Facebook to deliver advertisements to users after they visit our website. Typically stored for 90 days.
fr: A Facebook cookie used to identify users, deliver ads, and perform measurements.

Purpose of the Cookies

These cookies help us deliver more relevant ads to users. They also allow us to measure the performance of our ads and understand which content is more effective. The collected data is processed in an anonymized manner, with attention to personal data security.

User Control

Accepting or rejecting Facebook Pixel cookies is entirely up to the user's preference. When you first visit our website, you will encounter a notification that allows you to set your cookie preferences. If you consent, these cookies will be placed in your browser. If you decline, this data will not be processed, and ad tracking will not occur.

Managing Cookies

You can control or delete these cookies through your browser settings. However, blocking cookies may disable personalized advertising experiences.

We utilize the Google Ads service to measure the success of advertising and conversion tracking activities offered through our website and to enhance the efficiency of advertising campaigns. This service, provided by Google, is an advertising analysis tool that helps us understand user behavior.

What is Google Ads?

Google Ads is an online advertising service offered by Google. Through a tracking code (Google Ads Conversion Tracking) placed on our website, we can monitor conversion actions performed by users (such as filling out a form, making a purchase, or requesting a service). This allows us to analyze the effectiveness of our advertisements.

Which Cookies Are Used?

Within the scope of the Google Ads service, one or more cookies may be placed to monitor user interactions. These cookies enable the display of ads related to products or services previously shown interest in by the user and measure the success of advertising campaigns. Some of the cookies used include:

_gcl_au: Used by Google AdSense to measure the effectiveness of advertising services. Typically stored for 3 months.
IDE: Used by DoubleClick (Google) to analyze user behavior and optimize ads. Typically stored for 1 year.

Purpose of Cookies

These cookies allow us to present more relevant and engaging advertisements to users. They also help us evaluate the performance of our ads and understand which campaigns are more successful. The data obtained is anonymous, and the privacy of personal data is prioritized.

User Control

Accepting or rejecting Google Ads cookies is entirely up to the user's preference. When you first visit our website, you will encounter a notification allowing you to set your cookie usage preferences. If you accept, cookies will be placed in your browser. If you decline, these cookies will not be used, and ad tracking will not occur.

Managing Cookies

You can delete or disable these cookies at any time through your browser settings. However, disabling cookies may result in less relevant advertisements being presented to you.

`Quick Contact Center`

`Hello, How can we help you?`

To start a conversation, scan with your camera app or click the QR code.

+90 212 462 40 71

Test - Phone Number Change

Dear Customers and Business Partners,

Our company's phone number has changed. You can reach us at our new number:

New Number: +90 212 987 654 32 10

Our old number will no longer be valid from May 30, 2025. With this change, we aim to provide better service and make your communication more efficient.

Please note this update in our contact information. For any questions or support requests, you can contact us using the new phone number.

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